A Freenow driver may refuse to start or continue the trip due to the following reasons:
- If you or someone in the group display inappropriate/aggressive behaviour or show signs of intoxication.
- If you're unable to confirm the Freenow account name which booked the trip.
- You have too much luggage that won't easily fit into the car.
- You are travelling with non-assistance animals.
- If you have a child that legally requires a baby seat and you don’t have it.
- If you're riding alone, you must be 18 or over. Drivers may ask you for an ID to verify your age.
If you feel your Freenow driver refused the booking for a non-valid reason, don't hesitate to contact our Rider Care Team via chat.
To chat with us, go to our 'Help' section in the app and open a new conversation. If you need help with a ride, make sure to select the relevant booking.