Can I book a trip in advance (pre-book)?
Yes, absolutely. Pre-booking lets you schedule a trip for a specific date and time, giving you peace of mind for planned appointments. Just make sure your requested time falls within your approved dates.
- Select 'Later' instead of 'Book now'.
- Choose your date and time.
- Schedule multiple trips at once, like all your appointments for the upcoming month.
Can I cancel or edit a trip?
You can edit a pre-booked trip as long as a driver has not been assigned yet.
Once a driver is assigned, the trip can no longer be edited. If plans change at that point, simply cancel and book again.
On rare occasions, we may need to reassign your trip to another driver. If that happens, we will prioritise finding a replacement right away to keep you moving.
Need to cancel? You can do that up to 60 minutes before your scheduled pick-up time.
How long will my driver wait for me?
Even if your driver arrives early, they will wait at your pick-up spot until your agreed time. If you need a few extra minutes, just send them a quick message through the app.
What happens if a driver cancels a trip I was expecting?
We will do everything we can to find you a new driver straight away by re-sending your request with high priority. If we cannot find a replacement in time, you can call a local taxi company directly, pay for the trip and submit the receipt to your insurer for reimbursement.
Can I book an accessible or extra-large taxi?
Not as part of this pilot, which currently covers standard taxis only. If you need a larger vehicle, you can book a Taxi XL as a private trip, pay upfront and submit your invoice to Techniker Krankenkasse for reimbursement.
Can I book a trip for someone else?
To bill the trip directly through Techniker Krankenkasse, you must use the Freenow account connected to the insured person, as the approval is linked to their account.
If you want to help someone without using their account, connect using their QR code invitation or book a regular trip and let them request reimbursement from their insurer afterwards.