This information is for Germany, where your app is based. To check the policy for another country, visit our Help Centre in your browser and tap the ‘globe icon.
In what cities can I order a taxi with Freenow?
What booking options does Freenow offer?
How are drivers selected to work with Freenow?
In what cities can I order a taxi with Freenow?
The Freenow app is available nationwide, throughout Germany:
- Berlin
- Cologne/Bonn
- Düsseldorf
- Essen
- Frankfurt
- Hamburg
- Munich
- Stuttgart
Heading abroad? Check out where else in Europe Freenow operates here.
What booking options does Freenow offer?
Currently, we offer the following options:
| Vehicle Type | Capacity | How is the fare calculated? |
| Taxi | 4 passenger seats | |
| Taxi XL | 6 passenger seats | Metered Fare |
| Eco Taxi | 4 passenger seats | Metered Fare |
| Priority Taxi | 4 passenger seats | Metered Fare |
| Accessible | 4 passenger seats | Metered Fare |
| Ride | 3 passenger seats | |
| Ride XL | 6 passenger seats | Fixed Fare |
| Ride Comfort | 4 passenger seats | Fixed Fare |
How are drivers selected to work with Freenow?
All Freenow taxi drivers are self-employed and carefully selected through a thorough application process.
To become a taxi driver, individuals must apply for a taxi license, meet specific requirements, and pass background checks conducted by local authorities.
Before joining Freenow, drivers undergo comprehensive training on responsible driving. We also have a dedicated team that monitors driver performance and acts on passenger feedback to ensure high service standards.
Our goal is to provide the best service by supporting drivers with the knowledge and resources they need.