If your driver's license/identity card has been rejected, it may be due to various reasons, and the specific reason will always be indicated in the application. If the application does not indicate this, click on "Rent a vehicle", and then "Search for more". The orange warning will explain why your card was rejected.
For security reasons, we only accept
- Driver's licenses of type B in card format with a validity period of at least one year issued by the European Union*. We do not accept temporary or digital documents
- European* identity cards / European* passports / residence documents with a photo
In both cases, we cannot approve temporary, digital, or photo-less documents.
During the validation process carried out by our partner Onfido, your documents and photos will be carefully reviewed. Therefore, make sure that the photos are clear: well-lit, without blurring, reflections, or glare.
Remember that you have 3 attempts to repeat the validation process. If you exceed 3 attempts, please contact us.
*United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.