This information is specific to Poland. To see the policy for a different region, select another country using the globe icon at the top.
👉 Am I insured when booking Carsharing via FREENOW?
👉 Where should I report any damage to the Carsharing vehicle?
👉 What happens if I break traffic rules during my Carsharing rental?
👉 What should I do if I have an accident in a Carsharing vehicle?
👉 I found/lost something in the Carsharing vehicle. Who should I contact?
Am I insured when booking Carsharing via FREENOW?
Yes! All of your carsharing trips booked via the FREENOW app are fully covered by the usual insurance of each provider.
The insurance covers all occupants of the vehicle at the time of the accident or damage, provided that the traffic regulations and the Terms & Conditions are complied with. This includes the following coverage:
- Third-Party Liability
- Full Comprehensive
A deductible payment is required in the case of an accident where you are at fault. This means you will need to pay for any damage up to a maximum of the deductible amount. If an accident occurs, and you are not at fault, you will not be required to pay the fee.
Where should I report any damage to the Carsharing vehicle?
Before starting the rental, you must report any car damages directly to our partner Traficar: +48 123 000 307 (24h).
Fill out the damage form (in two copies). Standard damage forms to fill out are located in the trunk, under the floor mats.
What happens if I break traffic rules during my Carsharing rental?
If you are caught breaking traffic rules, you will receive the official notification and be required to pay the fine amount and an additional administration fee.
Our partners will forward any traffic violations directly to you as the customer, and FREENOW will be notified as well.
What should I do if I have an accident in a Carsharing vehicle?
In case of an accident, first ensure the safety of yourself, other passengers in the vehicle, and other individuals involved in the incident.
If you caused the accident or damaged the car, contact the Traficar 24-hour hotline immediately: +48 123 000 330.
You should also fill out the damage forms (in two copies). Standard damage forms for completion are located in the trunk, under the floor mats.
I found/lost something in the Carsharing vehicle. Who should I contact?
Due to the specific rules of car-sharing service operation, our partner Traficar is unable to constantly verify whether customers have left their personal belongings in the vehicles.
If you have lost something, contact our partner who will help you recover your property:
traficar@traficar.pl / +48 123 000 330