If you have been involved in a serious incident and have been injured or do not feel safe, we strongly recommend contacting emergency services at 112.
Alternatively, you can contact our Passenger Support Department. We will try to respond as quickly as possible.
FREENOW aims to be a responsible and proactive intermediary in the delivery of passenger transport services in every market where we operate, with safety for both passengers and drivers being our top priority. This means that if necessary, we will collaborate with local authorities, regulatory bodies, and other agencies to ensure that our platform offers safe and professional services for our drivers and passengers.