FREENOW drivers must accept service animals. To transport non-service animals, touch here.
Traveling with a service animal?
According to the law, taxi drivers must accept passengers with service animals without any additional charges, unless the driver is exempt from transporting animals for medical reasons.
If a FREENOW driver refuses to allow your service animal in, contact our Passenger Support Team.
Traveling with a companion animal, non-service?
FREENOW has introduced a new "Pets" ride option (currently available only in Warsaw).
If you want to order a ride with a companion animal in Warsaw, select the "Pets" ride option.
When you order a Taxi/Comfort/Lite ride in Warsaw or any other city, the decision to carry the animal is made by the driver. If you do not inform the driver about the companion animal, they may refuse to fulfill the order, which may result in a cancellation fee.
Therefore, we recommend contacting the driver before arriving at the pickup location.
Remember: to travel with a companion animal, the pet must be in a carrier or on the passenger's lap.
To order a "Pets" ride (currently only in Warsaw):
- Expand the available ride options card
- Scroll until you see the "Pets" option
- Select "Pets"
- Tap "Order Pets"
*Note: Few drivers accept pets, so fulfilling your order may take longer.