FREENOW drivers may refuse a trip for several reasons:
- If you or someone in your group behaves inappropriately/aggressively, or shows signs of intoxication.
- If you are unable to confirm the name of the FREENOW account on which you booked the trip.
- If you have oversized luggage that won't fit in the car.
- You are traveling with pets that do not require assistance.
- If you are traveling alone, you must be at least 18 years old. Drivers may ask for your ID to verify your age.
If you believe that the driver has unreasonably refused to complete the trip, please contact our Customer Support Department.