All individuals collaborating with FREENOW run their own business, operating based on a taxi license, or are employed by Fleet Partners - however, they have extracts from the Partner's license. These extracts are issued by the relevant City Authorities based on a thorough analysis of the application and documents submitted by the person in charge, and then verified by the FREENOW Driver Support Department.
After registering as a driver with FREENOW, we conduct additional verification of all submitted documents to ensure that the person in charge meets all requirements. Upon completion of the registration process, the driver undergoes an Onboarding process, during which they familiarize themselves with the rules applicable at FREENOW as well as the features and operation of the application.
Our dedicated Driver Support Department continuously monitors the work of FREENOW drivers, paying special attention to ratings and comments received from passengers. If necessary, this department conducts additional training aimed at improving the quality of services provided.