This information is specific to Italy, as your app locates you there. To view the policy for another country, visit our Help Centre in your browser.
👉 Where can I use the scooter?
👉 Why does my scooter slow down automatically?
👉 What to do if the scooter runs out of battery or experiences technical issues?
👉 What should I do if I have an accident on my scooter?
Where can I use the scooter?
We offer electric scooters from Voi and Dott in Rome, Milan, Palermo, Turin, Monza, Reggio Emilia, Modena, Rho, and Catania.
To ensure your journey is safe, in the app you will see different color-coded zones for the correct use of the electric scooter. These zones have been decided with the support of local authorities and are based on accessibility, traffic intensity, infrastructure, demand, etc.
🔵 Parking Zones - Designated parking areas (blue). Plan your trip before starting to find the best place to park correctly.
🟡 'Reduced Speed Zones' - Reduced speed areas (yellow) - These are areas where you need to drive slowly because greater attention is required (play streets, nursing homes, schools, etc.). Your scooter will automatically go slower.
🔴 'No Parking Zones' - It is prohibited to end the rental and park (red). If you do, you may receive a fine. Your scooter will automatically slow down and stop. To continue, you will need to exit the zone again.
⚫ 'No Circulation Zones' - Driving or parking is not allowed (gray). On the map, you will also see the operational area marked by an orange stripe. Outside the operational area, the map will be gray, indicating that the electric scooter cannot be used in that area.
How to ride the scooter
Once you have started the rental, you can jump on the scooter. But, before every ride, do a safety check:
- Are the brakes working? Pump them to make sure
- Are the tyres undamaged? What about the overall scooter?
- Do the lights work?
To start, put your hands on the handlebars and step on the scooter with one foot and push off with the other to start moving.
Put your other foot on the footrest to hold a stable position, then press the right-hand throttle to speed up.
To turn, shift your body weight and turn the handle slightly.
To slow down and brake, release the throttle and gently press the brake levers on the handlebars. Avoid pressing the brakes too sharply, especially if travelling at high speeds.
Tip: If you scroll up the menu of the scooter selected, you will have all the instructions for 'How to guide'.
Why does my scooter slow down automatically?
If your scooter has automatically slowed down during a ride, this could be due to 3 different reasons:
- You entered a speed-limited area: Slowdown zones (yellow zones) - To comply with local regulations, the speed of your scooter is automatically limited to 12.87 km/h (eight miles per hour) in these areas. Once you leave the Go-Slow Zone, the scooter should be able to travel at the normal maximum speed.
- The scooter's battery level is low - If the vehicle has a low battery (10%), it will gradually slow down until it stops. Remember to always check the energy level when choosing the scooter and before renting it.
- You exited the business area - All areas marked in gray on the map are known as "out-of-business areas". Unlike speed-limited zones, scooter use is not allowed in these areas. Parking is also not allowed in these zones. If you do not return to an area where scooter use is allowed during this period, the scooter will slow down until you stop. You may also experience issues completing your ride on the app.
What to do if the scooter runs out of battery or experiences technical issues?
The remaining battery of the scooter is displayed in the app before and during the rental. Please note that this is an estimate and may change based on actual conditions, such as weather and road conditions.
Once the battery reaches 10%, the vehicle will gradually slow down until it stops.
If the battery is depleted, you will need to first go to a 'Parking Zone', which is any area marked with a blue 'P' on the map 🔵.
Simply touch "End rental" in the app. Then, find a new scooter nearby and start a new ride.
If you encounter any technical issues or problems finishing the rental, contact our scooter provider directly so that they can close the service for you:
voi
+39 800-561 931
Dott
Bird
https://www.bird.co/contact-us/
What should I do if I have an accident on my scooter?
Your safety is our priority, so all scooter rides are covered by insurance.
If you have been involved in an accident, are injured, or have caused damage to others, we urge you to seek urgent medical assistance and contact emergency services at 112.
Once out of danger, immediately contact our partner provider:
voi
Dott
Bird