How to reset my password

Via the browser: 

1. Click this link and enter your FREENOW email address
2. In a few minutes, you'll receive an email with additional instructions

Via the app: 

1. Open the app and tap on 'Sign in' 
2. Click 'Request a reset'
3. Enter your email address and click 'Request code' 

4. We will send you an SMS with a 4-digit code to the phone number registered in your FREENOW account

5. Enter the code to generate a new password

Important: The new password must meet the following requirements:

• At least 8 characters
• Not used before
• Different and not include part of your username or email

Please note:

• If you do not have the phone number associated with your account, unfortunately, you will not be able to recover your account. You will need to request the deletion of your profile to create a new one with your updated contact details.
• If you entered your email address incorrectly at the time of registration and now cannot access your FREENOW account, contact our Passenger Care Team directly. They can delete your profile so you can start over!

If you are already logged in and want to update your password in-app, check 'How to change my password'.