If you have been involved in a serious accident and are injured or feel in danger, we strongly recommend contacting emergency services (112, 113, 118).
For any other information or to report a safety issue, do not hesitate to contact our customer service.
FREENOW aims to be a responsible and proactive provider of taxi booking and mobility services in all markets where it operates, with safety as a top priority. This means that we will collaborate with local authorities, regulatory authorities, and other agencies, if necessary, to ensure that our platform is safe and secure for all our users.