FREENOW drivers can refuse a trip for several reasons:
- If you or someone in the group display inappropriate/aggressive behavior or show signs of intoxication.
- If you are unable to confirm the name of the FREENOW account that booked the trip.
- If you have too much luggage that cannot easily fit in the car.
- If you are traveling with non-assistance animals.
- If you have a child who by law requires a car seat and you do not have one.
- If you are traveling alone, you must be at least 18 years old. Drivers may ask you for identification to verify your age.
If you believe that the FREENOW driver has refused the booking for another reason, do not hesitate to contact our Support Team directly.