Oh no! We're sorry you're experiencing issues. Below are some reasons why you may not be able to request a taxi with FREENOW:
- The selected payment method is not valid - e.g. your credit card has expired, or there are insufficient funds;
- There may be no available drivers due to high demand - This is unlikely to happen, however, if it does, the app will inform you accordingly. In this situation, we recommend waiting a few minutes before trying again;
- You may need to update the app - Update the app through the App Store (iOS) or Play Store (Android);
- If after checking the above points you still have trouble requesting a taxi, contact our customer service, we will be happy to assist you. Provide a detailed description of the issue and, if possible, attach a screenshot. This way our team can assist you better and faster.