• How do I select my company as the payment option? 
    Open your FREE NOW app and enter your pick-up and drop-off locations. Once complete, click into the payment tab which is located directly above 'Order a Taxi'. From there you can select your compan... View full article
  • I can’t see my company payment option in my app
    If you have multiple FREE NOW profiles (e.g. business and personal), make sure to check the profile section of your app to see if you’re logged in with the correct email address. If you are and ar... View full article
  • How do I add a reference/cost centre to my trip?
    To add a reference or cost centre (if a default centre has not been set), click into the payment tab above ‘order a taxi’, select your company payment option and the reference and cost centre boxes... View full article
  • How do I delete a payment method?
    If you wish to delete a credit card, you can go to the ‘account’ option in the left-hand column of the admin panel and then ‘payment’. Here, you can tick the box beside the credit card information ... View full article
  • How do I connect my expense management system?
    How do I connect my expense management system?   FREE NOW is integrated with Concur so this can be connected via your company’s app centre or by logging into your Concur account via the ‘wallet’ se... View full article
  • My receipts are not uploading to my Concur account?
    To ensure that your trip receipts are uploaded to your Concur account, the Concur logo in the payment tab must be highlighted. Once highlighted, it will stay highlighted (meaning that all receipts ... View full article
  • I’m not receiving my receipts?
    Receipts are sent from ireland.support@free-now.com so ensure that they aren’t being filtered to your spam folder or that you have the address blocked. If you’ve checked both of these and still can... View full article
  • I’m getting an error message when I try to book on my business account?
    I’m getting an error message when I try to book on my business account?   If you’re unable to pay using your business account (with credit card), we’d advise checking your app to see if you have an... View full article
  • Can I associate my own business credit card to the business account?
    Yes, you can! As long as you’ve joined your company business account already, you can associate your business credit card by using our ‘multi-card’ feature, meaning that you will charge your card f... View full article
  • How can I see if I have any outstanding payments on my account?
    You will receive a weekly statement of account but if you have any queries in between statements, don’t hesitate to contact us. View full article
  • Can I set a default payment method?
    In the ‘account’ section of the admin panel, the admins can choose ‘cash’ or ‘account’ as the default option for the web booker. This can be changed at any time and you can also switch payment when... View full article
  • I have a voucher - can I use this with my business account payment method?
    Vouchers can only be applied to trips taken on personal credit or debit cards. View full article
  • What payment methods do you support?
    The FREE NOW app supports Visa, Mastercard, AMEX and Revolut.   ApplePay, AndroidPay and Paypal are also available in some countries. View full article
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