Skip to main content
FREE NOW Help Centre home page
Submit a request
  1. FREE NOW
  2. Drivers & Fleet Owners
  3. Taxi
  4. Using the App

Using the App

General Info

  • Assistance Dogs: Your responsibilities
  • What are prebookings?
  • What is your coverage area?
  • How long can I drive for?
  • What is the 'On the Way' function?
See all 7 articles

How to's (Trips)

  • How do I accept or reject a trip? And what happens if I reject a trip?
  • How do I go online/offline for accepting trips?
  • How do I use "Auto-accept" (Follow-up jobs) and what is it?
  • How do I create a hop on trip?
  • Where can I see and accept prebookings?
See all 11 articles

Troubleshooting

  • I am unable to login to the app
  • I am not receiving trips, what should I do?
  • App is unable to determine my location
  • I moved out of the virtual rank - what do I do?
empty
FREE NOW
Deutsch English (GB) Español Français Italiano Polski Português Română