Payments & Statements
Paying your Fare
Vouchers
- I have a voucher. Where do I enter it?
- My voucher was not redeemed
- My "New Customer" voucher failed to save
- My voucher is no longer showing in my account
- Can I save my voucher for a later date?
Pre-authorisations & Pending Transactions
- What is a pre-authorisation?
- Why are FREE NOW pre-authorising my payment method?
- When will my payment method be pre-authorised?
- Why is my bank statement showing a pending transaction and a charge for the same trip?
- Pre-authorisation on Paypal payments
PSD2 / 3D Secure
- PSD2: How online payments have changed in the EU.
- Why would I now need to verify my identity during the payment?
- How does this regulation affect my use of the FREE NOW app?
- How to proceed successfully with the 3D Secure check?
- When will I need to authenticate my payment?