• How do I order a taxi?
    As soon as you have been correctly located on the map, enter your destination to show an overview of your trip. If you are having trouble being located correctly on the map, you can also enter your... View full article
  • How can I book in advance?
    Yes! You can book up to four days in advance in the app, to do so please follow the steps below:   Step 1: Open up the FREE NOW app and enter your destination into the ‘Where are you going' tab.  S... View full article
  • How do I make a taxi prebooking?
    Making a prebooking is super simple!  Open up the FREE NOW app and enter your destination into the ‘Where are you going' tab.  This will take you through to the main fleet selection screen (Image ... View full article
  • How do I cancel a prebooking?
    If you wish to cancel your prebooking, you'll be able to cancel free of charge anytime between the prebooking being made and the driver being dispatched to you. However, once the driver has been di... View full article
  • How will I know when my prebooked trip is on its way?
    When you request an advance booking, it is not possible to know when or who will be able to accept it, as it is accepted manually by the drivers. But as soon as a taxi driver accepts your prebookin... View full article
  • I can't book a trip
    Below are some of the reasons why you might be unable to order a trip with FREE NOW: Your selected payment method is not valid  - e.g. the card details are incorrect, you have insufficient funds i... View full article
  • How can I cancel a trip?
    Are you wanting to cancel your trip? Don't worry, this step is easy! To cancel your ride all you have to do is click on the "Cancel Request" button at the bottom of the order screen (Image 1)  Con... View full article
  • How do I make a detour or add stops during my trip?
    If you are looking to book with multiple drop-offs you are booking a taxi on the FREE NOW app you will need to input the final destination, to enter a destination you will need to follow these step... View full article
  • How do I select a payment method when ordering?
    Want to know how to select a payment method when ordering a trip? Check out our easy steps below: Open the FREE NOW app and enter your desired pick-up point and drop-off destination Your payment m... View full article
  • Can I order a taxi for someone else?
    Ordering a taxi on behalf of someone else is not a problem! To do so, simply book the taxi with your account (the fare will be debited from your account). We recommend that you contact the driver o... View full article
  • Can I order a larger vehicle?
    Yes! All vehicles in our 'Taxi XL' fleet will offer enough space for up to 8 passengers. You can also specify how many people will travel, as the images below show.   View full article
  • Can I order a more environmentally friendly vehicle?
    Yes! We offer a more environmentally-friendly alternative when booking a taxi. To order an electric Taxi, select our 'Eco Taxi' fleet. View full article
  • How can I contact my driver once I've booked my trip?
    If you need to contact your driver before the trip begins, you have the option to call him/her as he/she approaches your pick-up destination. To contact the driver: Once you've been allocated a dr... View full article
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