• How do I add a tip? Does my driver get the full tip I add?
    You can always tip your driver during your trip. Once the trip is over, is not possible). Your full tip will be paid directly to the driver. On your trip screen, just below the status of the servic... View full article
  • How can I add a message for my driver on my trip request?
    If you need to let your driver know something before the ride, you have the option in the app to type a short message that they will see as soon as they accept your booking. To add a message to you... View full article
  • How do I order a taxi?
    As soon as you have been correctly located on the map, enter your destination to show an overview of your trip. If you are having trouble being located correctly on the map, you can also enter your... View full article
  • How do I reserve a taxi/make an advance booking?
    With FREE NOW you can book a taxi with a minimum of 30 minutes up to 4 days in advance. Open the app and enter your origin and destination On the service options screen, select the 'Reserve' optio... View full article
  • How do I cancel a prebooking?
    If you wish to cancel your booking early, you may do so free of charge, provided you do so before the driver has started his journey to your pick-up point. Once the driver is en route, the usual ca... View full article
  • How will I know when my prebooked trip is on its way?
    When you request an advance booking, it is not possible to know when or who will be able to accept it, as we cannot assign your request, but it is up to the driver to accept it from their app. But ... View full article
  • I can't book a trip
    Below are some of the reasons why you might be unable to order a trip with FREE NOW: Your selected payment method is not valid  - e.g. the card details are incorrect, you have insufficient funds ... View full article
  • How can I cancel a trip?
    Are you wanting to cancel your trip? Don't worry, this step is easy! To cancel your ride all you have to do is click on the "Cancel Request" button at the bottom of the order screen (Image 1)  Con... View full article
  • How do I make a detour or add stops during my trip?
    If you are looking to book with multiple drop-offs you are booking a taxi on the FREE NOW app you will need to input the final destination, to enter a destination you will need to follow these step... View full article
  • How do I select a payment method when ordering?
    Setting your payment method is very easy. You can pre-set your preferred payment method before each trip and you can also change it during the journey and before the journey ends. To do so, follow ... View full article
  • Can I order a taxi for someone else?
    Ordering a taxi on behalf of someone else is not a problem! To do so, simply book the taxi with your account (the fare will be debited from your account). We recommend that you contact the driver o... View full article
  • Can I order a larger vehicle?
    Yes! All vehicles in our 'Taxi XL' fleet will offer enough space for up to 8 passengers. You can also specify how many people will travel, as the images below show.   View full article
  • Can I order a more environmentally friendly vehicle?
    Yes! We offer more environmentally-friendly alternatives when booking a taxi. To order an electric or hybrid vehicle, select our 'Eco Taxi' fleet.   View full article
  • How can I contact my driver once I've booked my trip?
    There are two ways to contact your driver: by calling or by chat. By calling Once you've been allocated a driver, tap on the phone icon at the bottom of the live booking screen. Make sure your phon... View full article
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