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If you've had an issue with your recent trip.
Covid-19: Health and safety guidance
How do FREE NOW handle safety issues?
How can I report a safety issue that happened during my trip?
My driver wasn't wearing a face covering
My driver didn't match the profile on the app
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My driver took a longer route than expected
My driver wouldn't take an alternative route
I had an issue with my driver on this trip
My driver refused my trip
Lost Property - I left something in the vehicle
I couldn't reach my driver about my lost item