If your bike has automatically slowed down during a ride in progress, this could be due to 3 different reasons:
- You have entered a speed limit zone: Go-Slow Zones (yellow zones)- To comply with local regulations, in these areas, your bike's speed is automatically limited. Once you leave the Go-Slow Zone your bike should be able to travel at the normal top speed.
- The bike's battery level is low - If the vehicle has a low battery, it will start to gradually slow down until it stops. Remember to always check the energy level of the vehicle before renting it.
- You've gone outside the service area - All areas on the map marked in grey are 'No service area'. Any bike use is not permitted at all in these zones. If you do not return to the allowed operation, the vehicle will slow down gradually until it stops completely. You may also have problems ending your ride on the app.
Got another question? Reach out to our Support Team. They'll be happy to help!