If you wish to cancel your booking early, you may do so free of charge, provided you do so before the driver has started his journey to your pick-up point. Once the driver is en route, the usual cancellation fees will apply in accordance with our Terms and Conditions.
To cancel your early booking, please follow these steps:
- Click on the 'Bookings' tab in the top left-hand corner of the main screen
- You will see all your active bookings. Select the booking you wish to cancel
- Click on the details of the booking and select 'Cancel Prebook'
- Then choose the reason for your decision and confirm your cancellation