How to reset my password

Via the browser: 

1. Click this link and enter your FREE NOW email address
2. In a few minutes, you'll receive an email with additional instructions for resetting your password

Via the app: 

1. Open the app and tap on 'Sign in' 
2. Click 'Request a reset'
3. Enter your email address and click 'Request code' 

4. We will send you an SMS with a 4-digit code to the phone number registered in your FREE NOW account

5. Once you enter the code, you will have the option to generate a new password

Important: The new password couldn't be easier! But it must meet the following requirements:

• At least 8 characters
• Not used before
• Different and not include part of your username or email

Please note:

• If you do not have your phone number associated with your account, unfortunately, you will not be able to recover your account. Therefore, request the deletion of your profile to create a new one with your updated contact details.
• If you've entered your email address incorrectly when signing up, and now you can't access your FREE NOW account, contact our Support Team. They'll be able to delete your profile, so you can start over again!

If you're already logged in and are wanting to update your existing password in-app, check 'How to change my password'.