If you've had an issue with your FREE NOW driver, our team would like to hear about it!
Once a trip has been completed on the FREE NOW app, you have the option of rating the driver and vehicle as well as leaving extra feedback (Image 1).
Once we receive this feedback, a member of the Passenger Care team will reach out in order to address any concerns.
We recommend leaving as much information as possible as this will help our team effectively address the feedback.
If you've been involved in a serious incident during your trip please read our article on how to report a safety issue.
Alternatively, you can contact our Passenger Care Team directly. They'll be happy to help!