We expect all our drivers to keep their vehicles in good condition at all times, and often perform routine checks on drivers and their vehicles.
If you were not satisfied with the quality of the vehicle, please let us know using the rating function after the trip end (Image 1).
If you did not provide a rating after the trip, you can enter a rating retroactively (48 hours) in the trip overview under "Trips."
Alternatively, feedback can be left by contacting our Passenger Care Team directly. They'll be happy to help!