We expect all our drivers to keep their vehicles in good condition at all times, and often perform routine checks on drivers and their vehicles.
If you were not satisfied with the quality of the vehicle, please let us know using the rating function after the trip end. If you did not provide a rating after the trip, you can enter a rating retroactively (48 hours) in the trip overview under 'Trips'.
Our Operations Department analyses all the ratings left, and endeavours to ensure that the quality of the service we offer is of the highest possible standard.
Alternatively, feedback can be left by contacting our Passenger Care Team directly. Once your opinion has been received, a member of the support team will reach out in order to address any concerns.