Yes! You can book up to four days in advance in the app, to do so please follow the steps below:
Step 1: Open up the FREE NOW app and enter your destination into the ‘Where are you going' tab.
Step 2: This will take you through to the main fleet selection screen. Select ‘Later’ to open the prebooking screen.
Step 3: You can select a time between 30 minutes and 4 days in advance. A 10-minute time range will be displayed below the selector to indicate when the booking will take place. Click save to proceed.
Step 4: You will be returned to the main screen. The confirmation button will show the date and time you have selected for your prebooked booking. Press this to confirm.
Step 5: The confirmation screen will appear showing the date, time, and both pick-up and drop-off address your prebooking is scheduled for. Click ‘Done’ to complete the prebooking process.
How can I cancel a prebooking
If you wish to cancel your prebooking you are able to cancel free of charge anytime between the prebooking being made and the driver being dispatched to you. However, once the driver has been dispatched the usual cancellation fees apply.
To cancel your prebooking please follow the steps below:
Step 1: Click on the ‘Bookings’ tab in the top left-hand corner to view all your active bookings
Step 2: Click on the booking you wish to cancel.
Step 3: The ‘Prebook confirmed’ page will appear. Select ‘Cancel Prebook’.
Step 4: The ‘Reason for cancellation’ screen will appear. Select the relevant reason as to why you are canceling. This will successfully cancel your booking.
How will I know when my prebooked taxi is on its way?
Once a driver has been allocated to your booking and the driver has begun their journey towards your pick-up address your app will appear just like a normal booking. It will confirm that the driver is heading towards the pick-up address and how far away they are from arriving.