We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority.
We have issued guidance to all FREE NOW drivers on face-covering requirements. We also advise on good hygiene and what to do if they start feeling unwell whilst out on the road. All our advice is based on best practice recommended by the HSE.
Please note you are legally required to wear a face-covering during your journey, to help ensure your safety, your driver’s safety, and the safety of passengers using the service after you. FREE NOW drivers are allowed to refuse your trip should you not have a suitable face-covering.
if you take a trip with FREE NOW and the driver was not wearing a mask, please contact our Passenger Care Team directly!