If your rating is not a perfect 5 star, don't worry! We understand that some events during a trip cannot be anticipated.
Your overall rating is made up of the average taken from your 100 most recent trips, this rating is meant to give an accurate representation of how passengers experienced trips with you.
Passengers report that they appreciate when drivers:
- keep vehicles clean, well-maintained, and scent-free
- ask passengers about a preferred route to a destination
- keep the conversation polite, professional, and respectful
- provide reasonable assistance with luggage and bags when it is safe to do so
We understand that it can be frustrating to receive a rating you feel is not a fair judgment of the trip experience you provided.
Since your overall rating is based on an average of your 100 most recent trips, an individual trip rating will not have a significant impact on your overall rating if you consistently provide excellent service.
Changes in your overall rating may not be directly related to a recent trip, as some passengers may rate their trip with you long after the trip ends.
If you have any further questions please check out our help centre or contact our Driver Care Team directly. They’ll be happy to help.