Firstly, we recommend you look at the communication provided by your bank in relation to 3D Secure and follow their instructions.
We also recommend you make sure that the information registered at your bank is up to date (phone number, address, email address, etc).
If an authentication is needed, you will be redirected to a view where you will need to complete the authentication process. There are different ways in which banks choose to verify the identity of the cardholder.
Ways to verify your identity:
- One time 4 digits passcode sent via SMS
- Password requested
- Fingerprint recognition