FREENOW operates a zero-tolerance on discriminatory behaviour. In accordance with our license requirements, we investigate every allegation fully before taking the appropriate action. This may include permanent suspension of the driver involved from the FREENOW platform.
If you feel you have witnessed or been a victim of discrimination, we strongly urge you to contact the authorities and submit a request to our Passenger Care Team directly.
FREENOW wants to be a responsible and proactive taxi booking and mobility service provider in all markets in which it operates, with safety being our top priority. This means that we will collaborate with local authorities, regulators and other agencies as necessary to ensure that our platform is safe and secure for all our users.