The privacy of both passengers and drivers is extremely important to FREE NOW. With this in mind, FREE NOW drivers are not able to see a passenger's phone number when using the app or vice versa.
We use what's called 'phone number masking', where calls between passengers and drivers are routed through a privacy system and display a generic phone number to both users. This will usually show as a number beginning with '01'
As a passenger, you are able to call your driver via the app during your trip and up to 7 days after the trip has ended. This is to make it easier for a passenger to contact their driver about an item left behind in the vehicle. For more information on how to contact your driver about a lost item click here. Please note, drivers are only able to contact you while the trip is active.
Also, note that in order for this feature to work it's important that your phone number on your FREE NOW account is up to date. You can find out how to update it by clicking here.