When logging in, please ensure that the username you are using when logging into the app is also in the format +3538XXXXXX, including the plus sign and with no spaces between the 353 and your number.
You will enter the password you have chosen, if you wish for the app to automatically log you in please tap on the 'Remember Me' button. You can click here for a video guide of the process.
If you need to reset your password simply tap 'Forgotten Password?' and follow the in-app steps. You can also see a video guide by click here.
Please ensure you have the most recent app update installed.