It is a FREE NOW policy and SPSV requirement that you must always allow service dogs to accompany passengers for a trip.
People use service dogs to help them with a range of disabilities, such as deafness or blindness, however, not all disabilities are immediately apparent.
What if the animal isn't a service animal?
With non-service animals, your vehicle is your property and you have the right to refuse entry to riders who are accompanied by non-service animals.
What if I am allergic to dogs/animals?
If for medical reasons you're not able to accept a service dog inside your vehicle you'll need to inform the local licensing authority with evidence of this.
We recommend checking the booking notes on the offer card as passengers will likely let you know in advance if they are bringing a pet with them.
Please check out NTA's website for more information.