The cancellation fee is €5 for standard taxis, Premium and Prebooked trips.
To compensate the driver for the time and resources spent, we apply a cancellation fee when:
- The driver cancels after arriving at the pick-up point and waiting for 3 minutes
- The passenger cancels 2 minutes after a driver accepts and is on his/her way to the pick-up point
For more information regarding FREENOW cancellation fees, visit our FAQs.
If you believe you have been unfairly charged a cancellation fee, contact our Passenger Care Team.