This information is specific to Ireland. To see the policy for a different region, select another country using the globe icon at the top.
The cancellation fee is €6 for standard and Premium rides, and €10 for the Prebooked trips.
To compensate the driver for the time and resources spent, we apply a cancellation fee when:
- The driver cancels after arriving at the pick-up point and waiting for 3 minutes
- The passenger cancels 2 minutes after a driver accepts and is on his/her way to the pick-up point
For more information regarding FREENOW cancellation fees, visit our FAQs.
If you believe you have been unfairly charged a cancellation fee, contact our Passenger Care Team.