We understand that passengers are sometimes forced to cancel bookings due to unforeseen circumstances. However, last-minute cancellations impact our systems and disrupt our drivers. Therefore, in an attempt to reduce this and provide a fairer experience for drivers we've introduced a €5 passenger cancellation fee.
A cancellation fee will apply:
- Where you cancel 2 minutes or more after a driver accepts your request and is on route to pick you up.
- If you are not at the pick up address within 5 minutes of the taxi driver’s arrival and the taxi driver cancels your order for a taxi, you will be charged a Cancellation Fee
For more information regarding FREE NOW cancellation fees, please visit our FAQs
If you believe a cancellation fee was unfairly charged, please contact our Passenger Care Team directly. They'll be happy to help!