A pre-authorisation hold is a standard banking practice which places a temporary hold on funds when you add a payment method or request a trip with us. This allows the bank to confirm the payment method is valid and you have sufficient funds. This is becoming a common practice for all companies who accept digital payment.
FREE NOW will use the estimate of your tour value as a hold against your card, alternatively, if you do not have a destination added a minimum fare of €10.00 will be temporary held until the fare is settled.
Please understand the following:
A temporary hold (“authorisation”) is not a charge and no funds have been debited from your account. The amount is reserved automatically to check and see if your card can provide the payment needed for your trip.
FREE NOW will cancel the temporary hold once it’s not needed anymore (e.g. after your trip is completed). Each bank handles pre-authorisation differently and some might hold reserved funds for a few days. Unfortunately, FREE NOW is not able to speed up this process.
The actual charge for the fare will take place after you complete your trip. The total fare amount will take the place of the temporary hold on your bank statement.
Important - Each bank handles pre-authorisation differently, and may not release the reserved amount for several days. It may appear that you have been charged twice, but you have not been. If the amount has not been released after 7 days, please contact your bank.
For Bank of Ireland customers - we have been made aware of temporary charges appearing in your account for over 7 days, before being released.