You can let your driver know if you have a preferred route to your destination.
If you don't have a preferred route, your taxi driver will always try to follow the shortest or direct route offered by the navigation system they use. In some cases, unforeseen circumstances such as traffic, road closures, or adverse weather conditions may affect the duration of the trip or the route that is chosen.
If you think your fare may be higher than it should be please check this here.
If your driver refused an alternative route please tap on submit a request so that we can investigate this for you.