Are you traveling with a non-service animal?
If you plan to travel with a non-service animal, it is at the driver's discretion to accept or reject the trip. With this in mind, we strongly suggest you contact the FREE NOW driver as soon as he/she has accepted your trip request. For further instructions regarding contacting a FREE NOW driver please click here
Please note that cancellation fees may apply if a FREE NOW driver is forced to cancel a trip at the pick-up point due to a customer traveling with a non-service animal.
If you are traveling with a service animal.
If you need to bring your service animal don't worry, all of our taxi driver's must carry guide dogs, assistance dogs and mobility aids for passengers who need them, at no extra charge.
If you've experienced a FREE NOW driver refusing to accept a service animal, please contact our Passenger Care Team directly. They'll be happy to help!