FREENOW drivers must accept service animals. Bringing other animals is at the discretion of the driver.
Are you travelling with a service animal?
By law, Black Cabs and PHV drivers must accept passengers with service animal accreditation at no additional cost, unless the driver is exempt from carrying animals for medical reasons.
If a FREENOW driver refuses to take your service animal, please contact our Passenger Care Team.
Are you travelling with a non-service animal?
The carriage of non-service animals is at the discretion of the driver and the animal must always travel in a carrier or with a prescribed restraint.