All FREE NOW drivers are self-employed and carefully selected via a thorough application process. The application process varies from country to country and even city to city, as local governing bodies have different licensing processes.
For someone to become a taxi driver in Ireland, they must hold a valid SPSV licence.
This must be processed by An Garda Síochána, who will vet all applicants and also where the appropriate issue or renew a driver's SPSV.
When a taxi driver wants to join the FREE NOW platform, we carry out additional checks as well as meet everyone face-to-face and ensure we give them a thorough induction to FREE NOW before they’re able to join the platform.
We have a dedicated Quality of Service team that monitors the performance of FREE NOW drivers once they’re onboarded, with the focus on actioning any feedback or comments received from the passengers. We aim to provide the best possible service, working closely with the drivers to give them the support and knowledge they need.