A pre-authorisation hold is a standard banking practice which places a temporary hold on funds when you add a payment method or request a trip with us. This allows the bank to confirm the payment method is valid and you have sufficient funds. This is becoming common practice for all companies who accept digital payment.
Please understand the following:
A temporary hold (“authorisation”) is not a charge and no funds have been debited from your account. The amount is reserved automatically to check and see if your card can provide the payment needed for your trip.
FREE NOW will cancel the temporary hold once it’s not needed anymore (e.g. after your trip is completed). Each bank handles pre-authorisation differently and some might hold reserved funds for a few days. Unfortunately, FREE NOW is not able to speed up this process.
The actual charge for the fare will take place after you complete your trip. The total fare amount will take the place of the temporary hold on your bank statement.
We have noticed that specific banks in Ireland are displaying the pre auth in two separate transactions. Please note that the pre auth will be released back to you by your bank once the transaction has been completed.
For example the total pre auth is €15.20 but may display as two separate transactions:
Please contact us if you have further questions on any of the above: firstname.lastname@example.org or check out our blog post: https://free-now.com/ie/pre-authorisation/