How to use Transit

What is Transit?

Please note: Transit is currently not available in the UK. With Transit, you can purchase a digital ticket for urban public transport directly through FREE NOW with all security measures and withou... View full article

Where can I use Transit?

Please note: Transit is currently not available in the UK. Currently, our e-Ticketing solution is available now where Rheinbahn Operates: Düsseldorf, Dortmund, Essen, Duisburg, Bochum & surrounding... View full article

What are the requirements to buy an e-Ticket?

Please note: Transit is currently not available in the UK. Everyone with a FREE NOW account and a valid credit/debit card or PayPal can use Transit! There’s no age limitation! When buying your e-Ti... View full article

Which types of tickets can I buy and how much do they cost?

Please note: Transit is currently not available in the UK. As for now, you can buy the following types of tickets: VRR Single ticket: valid for a single journey in the chosen validity area (no rou... View full article

How do I buy a ticket?

Please note: Transit is currently not available in the UK. Super easy! For buying your ticket follow the next steps: Open your app and go to the 'Public Transport' tab - Remember to activate your... View full article

Can I return my ticket and get my money back?

Please note: Transit is currently not available in the UK. Unfortunately, tickets can not be returned and you won't be entitled to request a refund. Once you have made your purchase, there’s no way... View full article

What should I do if I was charged but the e-ticket wasn’t displayed on my app?

Please note: Transit is currently not available in the UK. If you have been charged for your ticket but this one was not displayed on your app, please, contact our Support Team for assistance. Plea... View full article

What should I do if I got a fine after my ticket was requested?

Please note: Transit is currently not available in the UK. All the QR Codes of our e-Tickets are issued by Rheinbahn. Therefore, if you have received a fine, you will need to claim it directly to t... View full article

How can I get my e-Ticket invoice?

Please note: Transit is currently not available in the UK. You will receive the invoice (PDF format) to your email registered on your FREE NOW account. In subsequent versions of our app, we will se... View full article

I’m having trouble buying my e-Ticket. What can I do?

Please note: Transit is currently not available in the UK. If you are facing issues when buying your ticket, it can be due to different reasons: You are not having a good connection > Make sure y... View full article