• How do I select a Business Account as my payment option? 
    Before your trip To do this, before requesting your taxi, you have to select your company account from your App. It's very simple: Tap your profile icon in the top right corner of the main screen ... View full article
  • Why I can’t see my company payment option on my app
    Log in issues First, make sure to check the profile section of your passenger app to see if you’re logged in with the correct email address. Bear in mind that if you have already been using FRE... View full article
  • Where can I see my Mobility Budget on my app?
    Any user that has a Mobility Budget (MoBu) allocated will be able to see it on their FREE NOW app, inside the 'Payment' section > 'Mobility Budget'. For paying trips with your MoBu, simply select ... View full article
  • Can unspent Mobility Budget be used in the next month?
    Unfortunately, it is not possible to push unused budget into the next budget period. The company budget can only be used in the timeframe set. Also, if you wish to book a trip that will exceed your... View full article
  • Can I use vouchers/promo codes/credits while paying with my FREE NOW Business Account?
    Unfortunately, no! Vouchers, promo codes or credits can only be applied to trips taken on personal credit cards, or Multicard payment enabled in your FREE NOW Business Account. Check out the steps ... View full article
  • What can I do if I've been charged incorrectly for my company trip?
    If there is a discrepancy in the amount paid for your business trip, please submit a request to our Support Team to check it properly. We will sort it out as soon as possible! View full article
  • Can I rent multimobility services with my FREE NOW business account?
    Yes, you can rent any of our electric scooters or electric bikes with your FREE NOW Business Account! They are available unless there is a travel policy that disables those services. Contact your A... View full article
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