• How to activate my FREE NOW business profile in the app?
    Super simple! If you have never used FREE NOW before and don't have the app on your device, you'll need to complete a simple registration process: Download the FREE NOW passenger app from Google ... View full article
  • How can I move my profile to a different Business Account?
    To a different Business Account In case you have left a company and now want to join another one that also has a FREE NOW Business Account, you will need to request an invitation from your new acco... View full article
  • How do I connect my expense management system to my FREE NOW Business Account?
    FREE NOW is integrated with SAP Concur and Amadeus cytric, so this can be connected via your company’s app centre or by logging into your Concur/Amadeus cytric account via the ‘Payment’ section of ... View full article
  • How to upload my receipts to the Concur or Amadeus cytric account of my company?
    To ensure that your trip receipts are uploaded to your account or Amadeus Cytric account, their logo in the 'Payment' tab of your passenger app must be highlighted. Once highlighted (meaning that ... View full article
  • How to enter a Reference and/or a Cost centre when ordering on the app with my Business account?
    To enter a Reference and/or a Cost centre when ordering on the app (if they are not defined by default), follow the next steps: Open your FREE NOW app Enter your departure and arrival addresses an... View full article
  • How can I claim an outstanding payment for a company trip I already paid?
    Whenever there is an outstanding payment, you will receive all the information related in the weekly statement of your Business Account. If you have identified any error, or you want to claim any ... View full article
  • How to collect Miles with my FREE NOW business trip?
    If you are a member of Miles & More, the loyalty program from Lufthansa Airlines, you can collect miles for each trip you do through your FREE NOW Business Account*. For that, first you will need t... View full article
  • Why I'm not receiving receipts for my trips made with my FREE NOW Business Account
    E-receipts are always sent from an address with a @free-now.com domain to the email address registered on your passenger account. Make sure to check that: The messages aren’t being flagged as spam... View full article
  • Why I’m getting an error message when I try to book on my Business Account
    If you’re unable to pay using your FREE NOW Business Account, the reason could be an outstanding payment due*. Upon opening the FREE NOW app, a pop-up message will appear requesting you to settle... View full article
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