• Are all trips eligible for a Cancellation Fee?
    Standard ad-hoc and prebooked trips booked via the FREE NOW app are all eligible for a cancellation fee of £5 on rides which meet the following criteria: The passenger cancels 2 minutes or more af... View full article
  • What are cancellation fees (formerly scrub fees)?
    If your passenger cancels too late or doesn't show up in time, they will be charged a £5 cancellation fee, and it will be automatically added to your next payment run (minus commission). Standard ... View full article
  • Do I receive a cancellation fee if the passenger cancels while I'm on my way?
    The short answer is yes! If you drive more than 2 minutes to the passenger's pick-up address, you’ll be automatically eligible for compensation. The passenger will be charged a £5 cancellation fee,... View full article
  • How long do I have to wait for a late passenger before cancelling a trip?
    When waiting for a passenger at the pick-up point, you have to wait for a minimum of 5 minutes to be eligible for cancellation compensation (cancellation fee). Once you’ve arrived, you must call th... View full article
  • Where can I see my cancellation fees?
    Cancellation Fees will be paid out once a week, every Tuesday, along with your payments from completed jobs. You can find your total value of cancellation compensations on your invoice summary as w... View full article
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