• How can I add a favourite driver?
    Did you get exceptional service from a driver and want to take a trip with them again? You can favourite them at the end of your journey making it more likely they will pick you up again in the fut... View full article
  • I’ve forgotten my password - what can I do?
    If you’ve forgotten your password, you can request a password reset from the app's log-in page. There is also a reset request option on the log-in screens of the web booker and admin panel. If the ... View full article
  • Where can I see my business account activity?
    Where can I see my business account activity? To view trips taken on your business account: Log into the admin panel Click ‘trips’ in the column on the left From here, you can see a complete over... View full article
  • How do I review previous trips in my app?
    How do I review previous trips in my app?   If you wish to view previous trips on your FREE NOW app, simply select the ‘profile’ icon in the top right hand corner of the order screen and select the... View full article
  • What information is included in the trip report?
    What information is included in the trip report?   Every trip report contains the following information for the time frame specified: Booking Date/Time Payment Date/Time Booking ID Passenger Name ... View full article
  • How do I export a trip report?
    How do I export a trip report?   To download a trip report, set the required timeframe in the ‘trips’ section of the admin panel and click the xlsx or csv buttons (depending on your required format). View full article
  • What is a custom value?
    What is a custom value?   The custom value field in the ‘employee’ section can be used to assign a specific number to each employee e.g. an employee ID. View full article
  • Can I use my business account abroad in other FREE NOW countries?
    Can I use my business account abroad in other FREE NOW countries?   If you have a credit card attached to your business account, you can enable the cross border billing option in the ‘account’ sect... View full article
  • How do I prevent a trip being taken out of policy?
    How do I prevent a trip being taken out of policy?   With FREE NOW for Business, there is an option to set mandatory references and cost centres. If a passenger took a business trip and later wante... View full article
Still need help? Contact us