Account Management

How do I assign a payment card to the appropriate business account?

Using multiple cards can often get messy. When using FREENOW we strongly recommend you keep multiple cards linked to the retrospective business account. Connecting the card is an easy process to se... View full article

How to limit the Multimobility fleet?

If you are an Administrator of a Business Account and want to restrict the type of Multimobility services, you can create a Travel policy from the Admin Panel. Once you are inside the 'Add a trave... View full article

How to allocate or modify a Mobility Budget for my employees?

MoBu offer For those FREE NOW Business Account on Mobility Budget offer, in case you need to edit/modify the amount of the mobility budget, or add/detach an employee, reach out to our Support Tea... View full article

How to enable my Business Account for travel in other FREE NOW countries?

If you have a credit card attached to your Business Account, you can enable the cross border billing option in the 'Payment' tab ('Trip settings' sub tab) of the Admin Panel. Simply tick the box be... View full article

How do I prevent a trip being taken out of the FREE NOW Business Account policy?

In the Admin Panel, you count with different measures to prevent and avoid expenses not covered by your FREE NOW Business Account. If a passenger takes a corporate trip and then wants to take a per... View full article

How to proceed if there were fraudulent trips taken on my FREE NOW Business Account?

If you have detected fraudulent trips made under your FREE NOW Business Account, please submit a request to our Support Team to check it properly. Bear in mind that in some occasions, employees ha... View full article

What can I do if I am having issues with the company credit card?

If you are having trouble with your company payment method, it's possible the card has expired and needs to be updated. You may only need to update the card's expiration date and CVV number. For s... View full article

What can I do if I am having technical issues with my FREE NOW Business Account?

If you are facing technical problems with the Admin Panel or the Web Booker, proceed with clearing the data/cache/cookies of your browser. If you are facing troubles with the app, follow these... View full article

How can I delete my FREE NOW Business Account?

The deletion of a FREE NOW Business Account need to be requested by the Administrator to the local Sales Agent affiliated to the FREE NOW Business Account. After the official submit, we will procee... View full article