• How do I update/change my email address?
    Changing/updating your email address couldn't be easier! Before we move forward, please know profile changes can only be made in the mobile app and cannot be changed in your online browser. If you'... View full article
  • How do I update my phone number?
    Do you have a new phone number or did you accidentally enter the wrong email address?  Not to worry, changing your profile information couldn't be easier! Before we move forward, please know profil... View full article
  • How can I verify my driving licence for an eScooter?
    Before renting an eScooter, in line with Transport for London requirements, you will need to verify your driving licence in the app. We accept UK and EU issued licences in both paper and plastic fo... View full article
  • Why is my driving licence being rejected when trying to book an eScooter?
    We're sorry that your driving licence has not been accepted. This can be due to a range of reasons but you should be notified in the app of the specific issue. If the app is not listing a reason, t... View full article
  • How do I add/update my invoicing/billing address?
    To add or update your invoicing/billing address on the app please follow the steps below: Open the FREE NOW app and tap on the profile icon in the top right-hand corner of the app homepage (Image ... View full article
Still need help? Contact us