How to use Car Sharing

Who can rent Car Sharing and what driving licences are accepted?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. MILES, SHARE NOW, ZITY & SIXT Anyone with a minimum age of 18 years old, w... View full article

What type of Car Sharing cars do you offer in the FREE NOW app?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. We offer all-electric cars that our partners provide, directly bookable in ... View full article

Can I reserve a Car Sharing car in advance?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. Yes, you can! With the FREE NOW app, the car can be reserved in advance by ... View full article

What do I have to do before my first Car Sharing trip?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. Before starting your first trip, you will need to undertake the simple Driv... View full article

I found / lost something in the Car Sharing car. Who should I contact?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. If you find an object in the vehicle that does not belong to you, please, l... View full article

How do I start a Car Sharing trip?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. To begin a trip, make sure the Bluetooth and Location settings are on, and ... View full article

Where can I drive the Car Sharing?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy.Our Car Sharing can be driven anywhere, however, must be returned, and the t... View full article

Can I park the Car Sharing car during my trip and keep my trip running?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. Yes! You can park your car sharing and "Pause" your trip, ensuring the car ... View full article

Where can I park the Car Sharing and finish my rental?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. You can park for free on the street, as long as it is a public and legal sp... View full article

Do I need to refuel the Car Sharing car after my trip?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. Depending on the Car Sharing provider, you could be requested to refuel the... View full article

What should I do if the Car Sharing car's fuel is empty?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. MILES You will find a fuel card in the glove compartment, which is accepted... View full article

What happens if I break traffic rules during my Car Sharing trip?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. If you are caught breaking traffic rules, you will receive the official not... View full article

Why have I been charged a temporary hold for my Car Sharing rental?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. When you rent any of our mobility services, for security reasons, a tempora... View full article

How to claim a charge for the rent of my Car Sharing?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. The final price of your car sharing rental includes the minutes driven, the... View full article

Am I insured for Car Sharing when booking via the FREE NOW app?

Please note: Car Sharing is currently not available in the UK. Yes!All of your Car Sharing trips booked via the FREE NOW App are fully covered via the usual Insurance of each provider. The insuranc... View full article

Where should I report any damage to the Car Sharing car?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. Before starting the rental and during it, you must report any damage to the... View full article

What should I do if I have an accident in a Car Sharing car?

Important: Car Sharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy. In the event of an accident, please, first of all, ensure the safety of you... View full article