• Can I use my business account to pay for Car Sharing via FREE NOW?
    Yes! You can rent a shared car through your FREE NOW company account. If you want to restrict car sharing, please contact us at business.fr@free-now.com to upgrade your account to the Premium plan ... View full article
  • What do I have to do before my first Car Sharing trip?
    Before starting your first trip, you will need to undertake the simple Driver's Licence Validation (DLV) process and ensure you have a valid payment method. This process usually takes only a few mi... View full article
  • How do I start a Car Sharing trip?
    To begin a trip, make sure the Bluetooth and Location settings are on, and simply click on the Car Sharing tab of the FREE NOW app. Select the vehicle that suits you best on the city map. Directly ... View full article
  • Who can use Car Sharing via FREE NOW?
    Anyone with a minimum age of 18 years old, with a valid ID card, a credit card and with a valid European driving licence longer than a period of 1 year can rent a Car Sharing via FREE NOW App. Once... View full article
  • Where should I report any damage to the Car Sharing car?
    Before starting the rental and during it, you must report any damage to the vehicle directly to our Car Sharing partners: MILES Click on the Help button in the App during an active rental in order ... View full article
  • Am I insured for Car Sharing when booking via the FREE NOW app?
    Yes!All of your Car Sharing trips booked via the FREE NOW App are fully covered via the usual Insurance of each provider. The insurance covers all occupants of the vehicle at the time of the accide... View full article
  • Can I park the Car Sharing car during my trip and keep my trip running?
    Yes! You can park your car sharing and "pause" your trip, ensuring the car remains yours and is blocked for other users. We refer to this as "parking mode" or "Stand by". Avoid underground garages ... View full article
  • Where can I park the Car Sharing car once I've completed my trip?
    You can park for free on the street, as long as it is a public and legal space within the Operational Zone of the city from which you have rented the car. It will be shown in the App via the highli... View full article
  • Do I need to refuel the Car Sharing car after my trip?
    Depending on the Car Sharing provider, you could be requested to refuel the vehicle before finishing your rental. MILES If the fuel level is below 5%, you must refuel, otherwise, the rental cannot ... View full article
  • What should I do if the Car Sharing car's fuel is empty?
    MILES You will find a fuel card in the glove compartment, which is accepted at every Total and Aral gas station in Germany. Don't forget to put it back, otherwise, you can't end the ride! You will ... View full article
  • Can I reserve a Car Sharing car in advance?
    Yes! With the FREE NOW app, the car can be reserved in advance, meaning no one but you can start the trip in this car. This gives you enough time to get to the car without another user being able ... View full article
  • Can someone else drive the Car Sharing car for me?
    Définitivement non. En tant que conducteur validé, vous êtes le seul autorisé à conduire le véhicule. Permettre à des tiers de conduire le véhicule constitue une violation des conditions générales ... View full article
  • Where can I drive the Car Sharing?
    Our Car Sharing can be driven anywhere, however, must be returned, and the trip can only end back in the operating area of the city from which you began your trip. The operating area for each Car S... View full article
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