• Who can rent Car Sharing and what driving licences are accepted?
    Car Sharing is currently not available in the UK.  MILES, SHARE NOW, ZITY & SIXT  Anyone with a minimum age of 18 years old, with a valid ID card*, a credit card and with a valid European driving l... View full article
  • What type of Car Sharing cars do you offer in the FREE NOW app?
    PLEASE NOTE: Car Sharing is currently not available in the UK. We offer all-electric cars that our partners provide, directly bookable in our FREE NOW app. This generally ranges from small 2-person... View full article
  • Can I reserve a Car Sharing car in advance?
    Please note: Car Sharing is currently not available in the UK. Yes, you can! With the FREE NOW app, the car can be reserved in advance by pressing 'Reserve', meaning no one but you can start the tr... View full article
  • What do I have to do before my first Car Sharing trip?
    IMPORTANT: Car Sharing is currently not available in the UK. Before starting your first trip, you will need to undertake the simple Driving Licence Validation (DLV) process and ensure you have a va... View full article
  • How do I start a Car Sharing trip?
    PLEASE NOTE: Car Sharing is currently not available in the UK. To begin a trip, make sure the Bluetooth and Location settings are on, and simply click on the Car Sharing tab of the FREE NOW app. S... View full article
  • Where can I drive the Car Sharing?
    Please note: Car Sharing is currently not available in the UK.Our Car Sharing can be driven anywhere, however, must be returned, and the trip can only end back in the operating area of the city fro... View full article
  • Can I park the Car Sharing car during my trip and keep my trip running?
    Please note: Car Sharing is currently not available in the UK. Yes! You can park your car sharing and "Pause" your trip, ensuring the car remains yours and is blocked for other users. We refer to t... View full article
  • Where can I park the Car Sharing and finish my rental?
    Please note: Car Sharing is currently not available in the UK. You can park for free on the street, as long as it is a public and legal space within the Operational Zone of the city from which you ... View full article
  • Do I need to refuel the Car Sharing car after my trip?
    Please note: Car Sharing is currently not available in the UK. Depending on the Car Sharing provider, you could be requested to refuel the vehicle before finishing your rental. MILES If the fuel le... View full article
  • What should I do if the Car Sharing car's fuel is empty?
    Please note: Car Sharing is currently not available in the UK. MILES You will find a fuel card in the glove compartment, which is accepted at every Total and Aral gas station in Germany. Don't forg... View full article
  • What happens if I break traffic rules during my Car Sharing trip?
    Please note: Car Sharing is currently not available in the UK. If you are caught breaking traffic rules, you will receive the official notification and be required to pay the fine amount and an add... View full article
  • Why have I been charged a pre-authorisation for my Car Sharing rental?
    Car Sharing is currently not available in the UK. When you rent any of our mobility services, for security reasons, a pre-authorisation hold is placed on your payment method, whether the rental is ... View full article
  • How to claim a charge for the rent of my Car Sharing?
    Please note: Car Sharing is currently not available in the UK. The final price of your car sharing rental includes the minutes driven, the parking fee and any additional parking fee if you have par... View full article
  • Am I insured for Car Sharing when booking via the FREE NOW app?
    Please note: Car Sharing is currently not available in the UK. Yes!All of your Car Sharing trips booked via the FREE NOW App are fully covered via the usual Insurance of each provider. The insuranc... View full article
  • Where should I report any damage to the Car Sharing car?
    Please note: Car Sharing is currently not available in the UK.  Before starting the rental and during it, you must report any damage to the vehicle directly to our Car Sharing partners: MILES Click... View full article
  • What should I do if I have an accident in a Car Sharing car?
    Please note: Car Sharing is currently not available in the UK. In the event of an accident, please, first of all, ensure the safety of yourself, any other passengers in the vehicle, and anyone else... View full article
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